transtec360 Support & Hotline
We promise excellent spare part availability, well over 95% hotline response rates, fast reaction times and friendly call operators - your incident need not turn into a crisis. transtec has its own customer service centre with qualified and competent employees - we believe a personal approach to support is what makes a difference; your incident need not turn into a crisis.
Please provide us with the following details so we can support you fast and efficiently:
- Local contact with contact details, such as email and phone-no.
- Priority of the issue
- Detailed fault description / system errorcodes
- System description /-model
- System serial number
- System WWN on SAN Switches
- System location with address, building-/room- and rack-description
- Access possible for technician / registration required?
Serial Number search
You would like to know which components are built in to your transtec system or simply want to download the latest drivers?
Just use the serial number search for your system.
Our transtec360 Support Process
- Ticket system
- Validation (SLAs)
- Trigger standard incidents
- Call dispatching
- Knowledge database
- Remote access
- Request fulfilment
- transtec engineering
- 3rd level system